Privacy Policy for ReelStory.ai

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Name, email address, phone number, billing information, and mailing address
• Uploaded photos, videos, audio recordings, stories, or other content you share with us
• Account login credentials if you register on our platform

Automatically Collected Information

• IP address, browser type, device type, and operating system
• Cookies, log files, and analytics data (such as browsing actions and usage patterns)

Sensitive Information (if provided voluntarily)

• Voice recordings, family history, or legacy content that you choose to upload for the creation of "Reels"

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Personalize your experience on the Site
• Create video memoirs and reels based on the content you upload
• Communicate with you regarding updates, promotions, or support
• Process payments and fulfill transactions
• Comply with legal obligations and enforce our terms

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With vendors and contractors who help operate our platform (e.g., cloud hosting, payment processing, AI tools).
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.
• With Your Consent: If you explicitly authorize us to share your information.

4. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to improve the Site, measure traffic, and personalize user experience. You may disable cookies in your browser, but some features may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or method of storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with our legal obligations, or resolve disputes. You may request deletion of your data at any time (see Section 9 below).

7. Children's Privacy

Our services are not directed to individuals under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will delete it.

8. Your Privacy Rights

Depending on where you live, you may have certain rights under applicable privacy laws:

California Residents (CCPA/CPRA)

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt out of the sale or sharing of personal information (we do not sell)
• Right to non-discrimination for exercising privacy rights

European Union / UK Residents (GDPR)

• Right to access, rectify, or erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact us at info@reelstory.ai.

9. International Users

If you access our Site from outside the United States, please note that your information may be transferred to and stored in the United States. By using our services, you consent to this transfer.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: